Tuesday, February 28, 2012

Day 28 Train Your Team

Today’s Task:   Create a plan on how you will train your team.            

I received a phone call a few weeks ago from a consultant on my 2nd level.  She had been a consultant for four months and she could not get her enroller to come and help her with her first party.  She was excited about Shelf Reliance, she was ready to do parties but she needed someone to help her a little bit. Her enroller had blown off at least 3 appointments to train her and this consultant was frustrated.   She asked if I could help.

Why should you train your team?
·        You agreed to.  When you signed up to be a consultant you agreed to:
·        Any consultant who is the sponsor of another consultant must perform a bona fide supervisory function to ensure that his or her downline of consultants he or she has sponsored is properly operating his or her Shelf Reliance business. Consultants must have ongoing contact, communication and management supervision with the consultants in their Marketing Organizations. (defined below) Examples of such contact and supervision may include, but are not limited to: newsletters, written correspondence, personal meetings, telephone contact, voice mail, electronic mail, and the accompaniment of downline consultants to Shelf Reliance meetings, training sessions, and other functions. Upline consultants are also responsible to motivate and train newly sponsored downline consultants in Shelf Reliance product knowledge, effective sales techniques, the Agreement, including without limitation, the Shelf Reliance Compensation Plan, and compliance with these Policies.  ---Company Policies page 9

·        It benefits you.  You are paid off of your downline consultants success.  So why would you not train them?

What to train your team on
The basics:
1.  Log in to the back end
2.  Create an event
3.  Add a customer
4.  Place and order
5.  Set up a Q
6. Get problems resolved

Things that will save them time and generate sales
1)   E-mails and other correspondence
2)   Recipes
3)   Business Supplies 
4)   Ask them what they want
5)   Things you have learned
6)  Encouragement—sometimes we all need to be told that we are fabulous and that we can do this.
7)  Brainstorming—consultants need to be able to brainstorm with someone.  You don’t have to have the answer just help them come to their own best answer.

Today’s Worksheet:  Create a system of training.

How to train them—to start with
1.       Create a way for new consultants to easily become familiar with the basics of Shelf Reliance.  I use my Quick Start Training (you are welcome to use it but please don’t copy it.  Send the link instead).   
2.        Write a letter to new consultants introducing yourself and letting them know what to do to get started and how you will help them. 
3.       Personal Phone Calls—If you have a new consultant get them on the phone and see how they are doing.
4.       Support them in their first party—attend if possible.  If not be sure to be available so that you can help with any questions or problems they have.

Ongoing Support
Once a consultant has the basics down don’t abandon them.  Ongoing support is one of the keys to their success.   You don’t have to do all of these things, but choose one and stick to it.  Your consultants need to hear from you on a regular basis.
1.       Weekly E-mails
a.      Choose a day of the week 
b.     Choose a template
c.      Start writing
d.     Be a person
e.      Recognize Accomplishments
2.  Conference Calls 
·          Make a plan
·          Stay on topic
·          Don’t assume that your down line consultants know as much as you do 
·         Share ideas 

3.  Blogs and Groups
Find a way that is efficient for you to keep in touch and to keep training materials available.  You might try a team blog, a Facebook group or yahoo group or something else.

4.  Personal Coaching Sessions-either in person, over SKYPE, or over the phone. 
·        Set up prearranged times (you could do 1 a week for ½ hour each).
·        Prepare a rough agenda--Communicate in advance with the consultant about what they want to discuss.  This is to ensure productivity.
·        Listen—Stop talking and listen to what the consultant is saying. 
·        Ask questions—this helps the consultant discover the answer instead of you providing it.
o   What do you think would be the best way to solve this problem?
o   Is this the best way to spend your time/money/resources?
o   What are your long term goals?
o   What have you been doing in the past?  Has it worked?  Why are you still doing it that way?

5.        Team Events—over the past year I have experimented with team events and found them to be incredibly successful.  Remember when planning team events that many consultants will not be able to attend live.  So provide a way for them to receive the same information.    

     Today’s Notes 

There is an attitude among Shelf Reliance Consultants that you only need to train your level 1 consultants.  I disagree.  I have had great success training all three levels.  Yes it is a lot of people.  Yes it is more work. 

With that said I do think it is important to allow other members of my team to train their own teams.  I don’t send all of my training to all three levels. 
I am careful to stay in touch with all three levels and provide training to all of them.   

How do you train your team?  What have you done that is successful? 

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