FAQ

As you are thinking about becoming a consultant you probably have lots of questions.  (Personally I think the more questions you have the better).  Here are a few of the questions that you might have. 

1. If I sign up to become a consultant and choose the $199 pack, can I upgrade later?

a. No, you will not be able to exchange your package.

2. If I sign up to be a consultant and decide this isn’t for me, can I get my money back?

a. Yes, you may return your Starter Kit and any other products purchased according to our regular returns and exchanges policy. This policy can be found at http://www.thrivelife.com/shipping-and-returns.

3. How should a new consultant sign up on the Q?

a. A new consultant can either log into the website and set up their own Q or their sponsoring consultant can set up the Q on their consultant dashboard. If the sponsoring consultant initiates the Q, the new consultant should review that Q as soon as possible. There is a tutorial on setting up your Q in the My Office video library under Training>My Office.

4. If I sign up to become a consultant, is my Q budget fixed for the first 3 months like a regular customer’s?

a. Yes, all Qs have a fixed budget for the first 3 months. However, if you would like to increase the budget after the first month, you may call in to Customer Service to have them raise your budget.

5. Do I get host benefits for my consultants’ Qs?

a. All Qs can be tied to a party. The host of the party will receive host benefits based on the total sales of the party, including Qs set up from that party.

6. Do new consultants get the double dip benefit on their Qs?

a. New consultants may only redeem the double dip benefit for themselves on the first party they host. Consultants may count the amount of their purchase and/or Q order at the party where they enrolled toward the sales of the first party they host as a consultant. This is the only time a consultant is eligible to redeem the double dip benefit.

7. What if a consultant I sign up is already signed up on the Q under someone else?

a. The Q must stay with the consultant who signed them up originally on the Q for at least the first three months. After that time, you as the enroller may send a request to customer service for you consultant’s Q to be switched to be under you.

8. How do I order more catalogs, DVDs, etc.?

a. Consultant materials can be ordered the same way as other orders. Prices and ID numbers for these materials may be found on the Consultant Materials Price List on My Office. 

Didn't find the answer you were looking for?   You can contact me via email at heather@teamshelfreliance.com.  I'd be happy to help you find the answer to your question.